ServiceSpark ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit servicespark.app or use our Google Ads management services.
1. Information We Collect
We collect information you give us directly and information collected automatically when you interact with our site.
- Information you provide: name, business name, email, phone number, website, and details submitted through contact forms, onboarding questionnaires, or email.
- Automatically collected: IP address, browser type, device information, pages visited, referring URLs, and interactions with our site, gathered through cookies and similar technologies.
- Advertising data: events fired by tracking pixels (for example, page views and form submissions) to measure campaign performance.
2. How We Use Your Information
- Respond to inquiries and deliver the Google Ads management services you request.
- Build, launch, and optimize Google Ads campaigns on your behalf.
- Send service updates, performance reports, and relevant communications.
- Measure and improve the performance of our website and advertising.
- Comply with legal obligations and enforce our terms.
3. Cookies and Tracking Technologies
We keep tracking on this site to a minimum, and advertising tools never load until you agree.
- Meta (Facebook) Pixel: measures the performance of our Facebook and Instagram ads and helps us show ads to people who have visited our site. It loads only after you click Accept on the cookie banner, wherever you are. If you click Reject, or your browser sends a Global Privacy Control (GPC) signal, the pixel does not load and no Meta advertising cookies are set.
- Strictly necessary cookies and storage: a small amount of browser storage that remembers your cookie choice, and security cookies from our hosting provider that protect the site from bots and abuse. These are not used for advertising and are present regardless of your choice.
We host our fonts ourselves, so viewing our pages does not send a request to Google Fonts.
We honor the Global Privacy Control (GPC) signal. If your browser sends it, we treat it as a choice to reject advertising cookies, even if you never interact with the banner.
You can change your choice at any time using the Cookie Settings link in the footer of any page.
4. How We Share Information
We do not sell your personal information. We share it only with:
- Service providers that help us operate our business (for example, hosting, email, and the advertising platforms we use, such as Meta).
- Google Ads and related platforms as required to build and manage campaigns on your behalf.
- Legal authorities when required by law, subpoena, or to protect our rights.
When you submit a form on our site, the information you enter is sent to us through our form processing provider, Formspree, and stored in our own systems. We use it to respond to you and to provide our services, and we do not sell it.
5. Data Retention
We retain your information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce agreements. When information is no longer needed, we delete or anonymize it.
6. Your Rights
Depending on where you live, you may have the right to access, correct, delete, or export your personal information, and to opt out of certain types of processing. To make a request, email [email protected].
7. Data Security
We use reasonable technical and organizational measures to protect your information. No method of transmission over the internet is 100% secure, so we cannot guarantee absolute security.
8. Children's Privacy
Our services are intended for business owners and are not directed to children under 13. We do not knowingly collect information from children under 13.
9. Third-Party Links
Our site may link to third-party websites. We are not responsible for the privacy practices or content of those sites. Review their privacy policies before providing information.
10. California Residents (CCPA/CPRA)
California residents have the right to know what personal information we collect, request deletion of that information, and opt out of any "sale" or "sharing" of personal information as those terms are defined under the California Consumer Privacy Act. We do not sell personal information. To make a request or opt out of cookies and tracking pixels on this site, use the cookie banner displayed on first visit or contact [email protected].
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Continued use of our services after changes means you accept the updated policy.
12. Contact Us
Questions about this Privacy Policy? Reach out at [email protected].